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Satisfaction survey - 2025

  • 9.2/10 for overall satisfaction

  • 9.4/10 for responsiveness to requests

  • 9.1/10 for the quality of deliverables and technical responses

  • 9.5/10 for the quality of communication throughout the assignments

  • 100% of recommendation from our clients

Testimonies

Market Access Strategy

​“The quality of the discussions with Botanical ID was very useful in clearly defining the need. The expertise of the contributors provided me with key regulatory information for a complex project and helped me make strategic decisions.”
“We have worked with Botanical ID once and are satisfied with the work provided.”

Registration dossiers

“We have worked with Alexia and her team on various projects in North America. Each time, we have received high-quality work. They have successfully navigated the regulatory landscape and adjusted our information. Sometimes even faster than expected!”

“Professionalism and responsiveness ++”

Labelling & Claims

“We operate in a niche market where regulatory information is scarce and difficult to access. Botanical ID understands our business. The company is therefore able to understand what we do and the questions we ask ourselves. You are able to find the information we need and translate these regulatory elements into language that allows us to identify gaps and implement the necessary corrections... while highlighting what is already being done well!”

Regulatory support & training

“I really appreciated the communication with Botanical ID, their responsiveness to our regulatory questions, and the solutions they proposed to meet our needs.”

“Very positive experience”

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